Terms & Policies

Welcome to TruLife Labs—your ketogenic transformation partner. These terms protect your rights and outline our commitment to your fat-burning success. Review carefully; if anything’s unclear, our keto support team is standing by to help.

USER AGREEMENT
YOU ARE ENTERING A BINDING CONTRACT. MAKE NO USE OF OUR WEBSITES, PRODUCTS OR SERVICES UNTIL YOU HAVE READ AND AGREED TO THESE TERMS. YOU MAY SUBMIT PROPOSED MODIFICATIONS OR OPT-OUTS TO US FOR OUR CONSIDERATION IN WRITING BEFORE MOVING FORWARD. THESE TERMS WILL WAIVE YOUR SIGNIFICANT RIGHT TO A JURY TRIAL IN THE EVENT OF A DISPUTE. OUR LIABILITY WILL BE SIGNIFICANTLY LIMITED AND YOU WILL BE REQUIRED TO SUBMIT ANY DISPUTES BETWEEN US TO BINDING ARBITRATION INSTEAD OF A COURT OF LAW. YOU WILL WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION. THESE ARE SIGNIFICANT LIMITATIONS ON (AND WAIVERS OF) YOUR RIGHTS; WE UNDERSTAND IF YOU CHOOSE NOT TO MOVE FORWARD.WE NORMALLY HONOR REQUESTS TO OPT-OUT OF THE BELOW CLASS ACTION WAIVER, SO LONG AS YOU MAKE THAT REQUEST NOW, INSTEAD OF FOLLOWING A DISPUTE WITH US. WE WILL NOT NEGOTIATEMODIFICATIONS TO THESE TERMS IF YOU CHOOSE TO MOVE FORWARD AND USE OUR WEBSITES OR MAKE A PURCHASE.As explained at the point of online telephone number and email collection, when you type your name, email or telephone number into our website, or the website of one of our affiliates or data sources, or otherwise submit the same to us directly or indirectly, you agree that this shall act as your electronic signature and express written consent that TruLife Labs, along with its agents, assigns and marketing partners/affiliates, may email, call and text you at the address and number(s) provided (or provided later), with marketing offers and other information, including possibly using an automatic telephone dialing system, prerecorded messages, and artificial/AI voices, even outside of normal calling windows. Consent is not a condition of purchase as you can always call us directly 1-844-474-3163, and you may opt-out later. Standard rates apply and all calls may be recorded and monitored.By consenting, you are specifically requesting that we share your information in this manner and for these purposes. You agree to do business with us electronically and to receive copies of these terms electronically. You can withdraw your electronic signature or request a paper copy by emailing us at [email protected]

CUSTOMER SUPPORT
Need help? We’ve got you covered. Reach our support specialists by phone at 1-844-474-3163 or shoot us an email at [email protected]—we respond fast and care deeply about your transformation success.

ATTENTION: This is a binding agreement between You, the person or entity agreeing to the terms contained in this document (“You”, “Your” or “Customer”), and TruLife Labs LLC, the sellers of TruLife Labs, and the owner and administrator of this Website and all content and functionality contained herein (“Our”, “Us”, or “Company”) (collectively, the “Parties” or “We”)referenced as TruLife Labs. These terms and conditions, as well as any additional terms, conditions and covenants referenced in this document (collectively, these “Terms”, “Terms of Use” or this “Agreement”), govern Your use of and access to this Website and any and all of its sub-pages (collectively, the “Website”).

ACCEPTING THESE TERMS
By accessing our website, browsing our products, or placing an order through trulifelabs.com or our customer service center, you automatically accept these Terms of Use and agree to our Privacy Policy. If you do not agree with these terms, please do not use our website or services. By continuing to use our website or making a purchase, you confirm that you have read, understood, and agree to be bound by all terms outlined in this agreement.

These Terms of Use constitute the entire agreement between TruLife Labs and You, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website, and the subject matter of these Terms of Use. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest Your agreement to the Terms in this document by any act demonstrating Your assent thereto, including clicking any button containing the words “I Agree”; “Rush My Order”; “Complete Checkout”; “Submit” or similar syntax, or by merely accessing the Website, whether You have read these terms or not. It is suggested that You print this form for Your personal records.

You further agree not to use or access the Website if doing so would violate the laws of Your state, province, or country. At the top of this page appears a “Last Updated” date. A changed “last updated” dates indicates that this document has been updated or edited, and the updated or edited version supersedes any prior versions immediately upon posting.

This website and/or the marketing of TruLife Labs may offer online products and/or services that are adult in nature. It may contain graphic depictions and descriptions of explicit sexual activity and/or sell adult products. You acknowledge that you are aware of the nature of the content on this site, that you are not offended by it, and that you access this site voluntarily.

Our Products and Pricing
KetoFast 30 Day - One-Time Purchase: $89.99
KetoFast 30 Day - 15 days Subscription: $76.49
KetoFast 30 Day - 30 days Subscription: $76.49
KetoFast 30 Day - 60 days Subscription: $76.49
KetoFast 30 Day - 90 days Subscription: $76.49

KetoCleanse 30 Day Supply - One-Time Purchase: $29.34
KetoCleanse 30 Day Supply - 15 days Subscription: $24.93
KetoCleanse 30 Day Supply - 30 days Subscription: $24.93

Crave Blocker 30 Day Supply - One-Time Purchase: $29.19
Crave Blocker 30 Day Supply - 15 days Subscription: $24.81
Crave Blocker 30 Day Supply - 30 days Subscription: $24.81

At-Home Ketosis Test Kit - One-Time Purchase: $99.99
At-Home Ketosis Test Kit - 15 days Subscription: $84.99
At-Home Ketosis Test Kit - 30 days Subscription: $84.99
At-Home Ketosis Test Kit - 60 days Subscription: $84.99
At-Home Ketosis Test Kit - 90 days Subscription: $84.99

At-Home Blood Sugar Test Kit - One-Time Purchase: $229.99
At-Home Blood Sugar Test Kit - 15 days Subscription: $195.49
At-Home Blood Sugar Test Kit - 30 days Subscription: $195.49
At-Home Blood Sugar Test Kit - 60 days Subscription: $195.49
At-Home Blood Sugar Test Kit - 90 days Subscription: $195.49

At-Home Metabolism Test Kit - One-Time Purchase: $229.99
At-Home Metabolism Test Kit - 15 days Subscription: $195.49
At-Home Metabolism Test Kit - 30 days Subscription: $195.49
At-Home Metabolism Test Kit - 60 days Subscription: $195.49
At-Home Metabolism Test Kit - 90 days Subscription: $195.49


Keto Product Disclaimer
These statements haven’t been evaluated by the FDA. Our products aren’t designed to diagnose, treat, cure, or prevent disease—they’re ketogenic supplements engineered to accelerate fat oxidation and support optimal low-carb living.

Everything on our website and in our communications is educational in nature. It’s not medical advice, and it doesn’t replace your doctor’s expertise. Always consult your healthcare provider before starting a ketogenic protocol, especially if managing diabetes, cardiovascular conditions, or kidney health concerns.

LEGAL KETOGENIC HEALTH DISCLAIMERS
Our fat-burning products work best when combined with strict carb restriction (under 20g daily), moderate protein intake, and healthy fat consumption. Exogenous ketones accelerate ketosis but aren’t a replacement for carbohydrate restriction. Always consult your doctor before starting any ketogenic protocol, especially if managing metabolic conditions. Follow dosing instructions carefully, monitor ketone levels, and watch for any adverse reactions.

The FDA doesn’t evaluate herbal supplements.

Using information from our site without professional medical guidance means you’re self-diagnosing, which we don’t recommend.

COMMUNICATION CONSENT
When you share your contact info with us, you’re giving us permission to reach out via phone, email, and text with offers, updates, and product news—even using automated systems or if you’re on a Do Not Call list. Important: You don’t need to opt-in to buy from us; consent isn’t required for purchase. Standard carrier rates apply. Want out? Just reply “STOP” to any text, and we’ll remove you immediately.

ORDER PLACEMENT & PROCESSING


We can accept or decline any order at our discretion. Your order becomes official once you receive shipment confirmation. If we decline your order, you get a full refund automatically. You’re responsible for entering accurate shipping and billing details. Wrong info = potential delays or shipping issues, and that’s on you. Product availability can shift. If something’s out of stock, we’ll notify you immediately and let you choose: wait for restock or cancel for a full refund. Questions? Hit up our support team. Delivery dates are estimates, not guarantees—delays happen due to carriers or circumstances beyond our control. Signature required? Make sure someone’s home to sign, or arrange pickup from the depot. That’s your responsibility. Personal use only—no reselling our products to third parties. Resale violates our trademark and copyright, and you’ll owe us $5,000 per violation as liquidated damages (not a penalty—just fair compensation for the harm caused). We don’t handle shipping directly, so delivery issues (delays, damage, lost packages) are between you and the carrier. We’ll gladly provide carrier info to help you file claims. Payment is due when you order. We process orders once payment authorization clears. No payment? No shipment.

SUBSCRIBE & SAVE PROGRAM
Automate your transformation and save 15% on every shipment. Choose your delivery frequency (15, 30, 60, or 90 days), and we’ll send your products automatically—no effort required, just results. Manage everything through your online account: change frequency, swap products, skip shipments, or cancel anytime. Our support team is also available 24/7 to help. Zero commitments, maximum convenience.

PAYMENT & BILLING
By ordering, you authorize us to charge your card for the items in your cart. All charges appear as “1-844-474-3163” on your statement. Questions about a charge? Contact our support team—we’re here to help clarify anything billing-related.

OUR REFUND POLICY


Fraud or unauthorized charges? Full refund including shipping—no questions asked. Just contact support. One refund per product, unless it’s defective. We reserve the right to deny refunds to repeat abusers or bad-faith actors. For fast processing, provide your full name and delivery address. Missing info = delays. Approved refunds process within 5 business days. Depending on your bank, it can take up to 30 days to hit your account. Status questions? Call 1-844-474-3163 or email [email protected].

PRODUCT RETURNS
All returns need an RMA (Return Merchandise Authorization) number first. No RMA = no refund. Contact support to get yours, write it clearly on your package, and ship it back within 30 days of your order date. Returns arriving after 30 days won’t be processed.
Return shipping is on you. If we provide a label, we’ll deduct $9.95 from your refund.
Heads up: Original shipping/handling fees aren’t refundable. We also charge a $5 restocking fee per unit, plus return shipping costs—all deducted from your refund.
Got bonus or free items? Return everything to get a full refund. Missing items = deductions from your refund amount.
Request your RMA at 1-844-474-3163.

CUSTOMER SERVICE & SUPPORT
Got questions, concerns, or just need guidance? Our team is here for you. Call us at 1-844-474-3163 or email [email protected]—we respond quickly and genuinely care about your success.

WARRANTIES, LIMITATION ON LIABILITY & INDEMNIFICATION
Products and services are provided “as is” without warranties of any kind, express or implied. Our maximum liability to you is capped at what you paid us in the month before your claim, regardless of the claim’s nature. This significantly limits your right to sue—don’t proceed if you disagree. You agree to defend and hold us, our affiliates, directors, officers, employees, and agents harmless from all claims and expenses (including legal fees) arising from your use of our site. Nothing here limits our liability for our own negligence where prohibited by law.

YOUR REPRESENTATIONS
By using our site, you confirm you’re 18+, have read and understand this agreement, will use products for personal use only (no resale/redistribution/export), and that all info you provide is accurate. We can rely on your information and may contact you via email, phone, or mail for follow-ups, satisfaction surveys, or order inquiries.

INTELLECTUAL PROPERTY
Everything on our website—text, images, graphics, logos, designs, product names, and overall presentation—is protected by U.S. and international copyright and trademark laws. This intellectual property belongs exclusively to TruLife Labs or our licensors. Purchasing from us doesn’t grant you any ownership or license rights to our intellectual property.

SITE CONTENT
We don’t endorse or guarantee the accuracy of any opinions, advice, or statements on our site, nor are we responsible for offensive user content. We’re not liable for losses from your reliance on site information. It’s your job to verify accuracy and seek professional advice (financial, medical, lifestyle) when needed. Our site may contain adult-themed content or products—by accessing it, you confirm you’re aware, not offended, and here voluntarily.


WEBSITE USER CONDUCT AND RESTRICTIONS
You must be 18+ to use our website. By accessing it, you agree not to use it for any illegal purposes or activities.

THIRD-PARTY SITES
Our site links to external websites, resources, and advertisers. We don’t control, endorse, or take responsibility for their content, products, or services. Any issues with external sites? Contact their administrators directly—we’re not liable for anything that happens on third-party platforms.

FORCE MAJEURE
We’re not liable for failures caused by events beyond our control—natural disasters, tech infrastructure failures, hacking, server crashes, or similar unforeseen circumstances. If it’s genuinely out of our hands, we’re not responsible for delays.

DECLINED, REJECTED, STOPPED AND VOIDED PAYMENTS
If your payment fails, gets declined, stopped, voided, or charged back, you still owe the full balance—even if you’ve already received or used the products. We’ll refer your account to collections and add a $50 service fee. You’re also responsible for all recovery costs: collection fees, chargeback fees, legal fees, and interest.

REVERSALS AND CHARGEBACKS
We treat chargebacks and reversals as potential fraud or theft of services. We may file complaints with authorities to investigate. All website activity is monitored and recorded—device IDs, IP addresses, browsing behavior—and can be used in civil or criminal proceedings against fraudulent users. If you file a chargeback with your bank, our risk team will deny any refund requests to prevent double-refund fraud.

TRADEMARKS
All website content, product names, branding, promotions, and related trademarks belong exclusively to us. This agreement doesn’t give you rights to use our trademarks or service marks without our prior written permission—which we may grant or deny at our sole discretion.

DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS ARBITRATION PROVISION CAREFULLY TO UNDERSTAND YOUR AND YOUR BUSINESS’ RIGHTS. EXCEPT WHERE PROHIBITED BY LAW, YOU AND YOUR BUSINESS AGREE THAT ANY CLAIM THAT YOU OR YOUR BUSINESS MAY HAVE IN THE FUTURE MUST BE RESOLVED THROUGH FINAL AND BINDING CONFIDENTIAL ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU AND YOUR BUSINESS ARE WAIVING THE RIGHT TO A TRIAL BY JURY. THE RIGHTS THAT YOU AND YOUR BUSINESS WOULD HAVE IF YOU WENT TO COURT, SUCH AS DISCOVERY OR THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST. YOU AGREE THAT YOU AND YOUR BUSINESS MAY ONLY BRING A CLAIM IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF (LEAD OR OTHERWISE) OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES) AND MUST FOLLOW THESE TERMS AS A COURT WOULD.

If you have a complaint, dispute, or controversy, you agree to first contact us at [email protected] to attempt to resolve the dispute or controversy informally. Any controversy or claim arising out of or related to the use of the Website, any product, service, or software, these Terms, the Privacy Policy, any affiliate agreement, or your relationship with us that cannot be resolved through such informal process or through negotiation within 120 days shall be resolved by binding, confidential arbitration administered by the American Arbitration Association (“AAA”), and judgment on the award rendered may be entered in any court having jurisdiction thereof. We agree that any claim we may have against you or your business will also be subject to this arbitration provision, except as provided in Sections 20 and 21 below. The arbitration will be conducted by a single neutral arbitrator in the English language in St. Louis County, Missouri, unless we both agree to conduct the arbitration by telephone or written submissions. The arbitrator shall be selected by agreement of the parties or, if the parties cannot agree, chosen in accordance with Rules of the AAA. The arbitration will be conducted in accordance with the provisions of the AAA’s Commercial Arbitration Rules and Procedures, in effect at the time of submission of the demand for arbitration. The AAA’s Rules are available at www.adr.org or by calling 1-800-778-7879. The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of these Terms and Conditions of Use and Sale, the Privacy Policy, this arbitration provision, and any other terms incorporated by reference into these Terms and Conditions of Use and Sale. The arbitrator shall have the exclusive and sole authority to determine whether any dispute is arbitrable. The arbitrator shall have the exclusive and sole authority to determine whether this arbitration agreement can be enforced against a non-signatory to this agreement and whether a non-signatory to this agreement can enforce this provision against you or TruLife Labs.

Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s Rules. In all other respects, the parties shall each pay their own additional fees, costs, and expenses, including, but not limited to, those for any attorneys, experts, documents, and witnesses.

The arbitrator shall follow the substantive law of the State of Idaho without regard to its conflicts of laws principles. Any award rendered shall include a confidential written opinion and shall be final, subject to appeal under the Federal Arbitration Act, 9 U.S.C. §§ 1-16, as amended. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

You and TruLife Labs agree that disputes will only be arbitrated on an individual basis and shall not be consolidated, on a class wide, representative basis, or with any other arbitration(s) or other proceedings that involve any claim or controversy of any other party. You and TruLife Labs expressly waive any right to pursue any class or other representative action against each other.

Failure or any delay in enforcing this arbitration provision in connection with any particular claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other claims except that all claims must be brought within 1 year after the claim arises (the 1 year period includes the 120-day informal resolution procedures described above).

This arbitration provision sets forth the terms and conditions of our agreement to final and binding confidential arbitration and is governed by and enforceable under the Federal Arbitration Act, 9 U.S.C. §§ 1-16, as amended.

This provision survives termination of your account or relationship with TruLife Labs, bankruptcy, assignment, or transfer. If the class action waiver is deemed unenforceable (i.e., unenforceability would allow arbitration to proceed as a class or representative action), then this entire arbitration provision shall be rendered null and void and shall not apply. If a portion of this arbitration provision (other than the class action waiver) is deemed unenforceable, the remaining portions of this arbitration provision shall remain in full force and effect.